blog Essays - Business, Customer Experience Management, Marketing

Dissatisfaction can be thoroughly seen in the faces of consumers nowadays. ?Customer complaints now seem to outnumber the heart-warming stories about companies going above and beyond. The same survey found that people frequently complained about having to speak with too many representatives before an issue was addressed: about company staff failing to take responsibility for customer satisfaction, and allowing bureaucratic policies to get in the way of satisfactory solutions.?(Driggs, 2009) Lack of understanding of firms from the demands of their customers and their deficiency in having dynamic ability to become accustomed to it agitate customers. The problems in buying products in market are the lack of quality service, strategic decisions, and failure to recognize the relevance of customer complaints. First of all, the lack of quality in the service provided by the company employees and representatives causes exasperation. This shows lack of knowledge in producer-consumer interaction which can be seen from the smallest to the biggest forms of business. I have come across many local stores in malls and bazaars such as those in Divisoria that have been swarmed with number of complaints. This signal that they must start to pay attention needed in conveying high quality products and services and support for their customers. Such foci are needed to get the desirable customer response. The personnel who deal directly with the customers should be trained to have the expertise, comprehension, and skills to efficiently handle customers? protest. Lack of quality service entails another problem which is the utilization of data used in decision making process. Too much dependency on what has been researched in the past cannot fully determine the future of current business undertakings. In other words, adequate sources and proper trainings cannot solely guarantee a successful dealing with customer issues. People?s preference is vibrant; sticking to one program will never result in a precise comportment and will never be truly appreciated by buyers. These reasons will make consumers go to competitors for more convenient ways of getting what they want. Different concepts should be used to view displeased customers in a new light. The inability to recognize the relevance of customer complaints is even more of a dilemma in several business firms. It is not always a bad thing to have customer complaints because it is part of the research process of finding out the weakness of the products and services being offered. But the fact that these are not being acknowledged and properly conveyed to the appropriate people in the business will not lead them to a pure understanding of their company?s product. In an age of powerful consumers marketing researchers must understand how consumers think and behave. This is the only way to make them understand the value of the goods and services that you provide. Flexibility in strategies? use will make consumers understand the firm?s core marketing message and what makes it unique from other competing forces. Analyzing the root causes and having proper communication will help prevent significant market damage to business? relationship with their consumers. All in all, business must have the endeavor to see the whole picture of the consumers? experience. In which things should be done with an understanding in the right set of conditions and priority of consumers? preferences. I can truly see that stores which apply more of these notions are more trustworthy and certain of their customers? loyalty. BIBLIOGRAPHY: Driggs, Woody(2009). Your Customers want you to know them. The Tipping Point. www.destinationCRM.com

Literature Review for Thesis or Dissertation

Literature Review for Thesis or Dissertation Literature Review Writing As you are working on your academic tasks, you may need to produce a comprehensive review of literature. It means developing a profound understanding of the research findings that were published in relation to your topic. Remember that your readers may not know as much about your topic as you do. Therefore, you must provide them with the background knowledge of your subject. Besides, your review of literature will be important for you to justify the topic of your dissertation. To produce a high-quality review, you must do the following:review your topic against the literature you have collected; review the key findings and see what gaps exist in the literature you have found; link the findings and integrate them into a cohesive narrative; describe the significance of these findings for your work; interpret and analyze the meaning and explain them to your reader; try to understand any contradictions that exist among researchers and their findings; see if the literature you have located can provide any meaningful input into your own work; propose recommendations for future research.Now think of what should be included in your review of literature. First, you must be able to structure your literature review around several core topics or themes. These themes or topics should be arranged logically. Do not forget to cite and reference other researchers. Explain complex terminology and be unbiased in your analysis of the most significant findings. Ideally, your literature review should comprise the following components:an overview of the topic and subject; a discussion of the main findings, while diving them into categories or themes; a connection among different works and findings; a conclusion about what meaning these findings may carry for your future work.You may want to consider a number of questions or issues while working on your literature review:Authors credentials and qualifications: are they sufficient to guarantee the highest validity and reliability of the study results? Objectivity and neutrality: are researchers objective enough when reporting their findings? Credibility: can you see how convincing the authors arguments are? Worth: do you believe that the authors recommendations and findings add value to the results of your own work?Do not forget about the importance of transitions. Your ideas should be linked logically to one another. In addition, you need to analyze rather than summarize them. You should clearly articulate your position and see if the sources you have collected support or refute your assumptions. Your task is to convince your readers that you know everything about the topic. Use the following verbs, if you want to:emphasize the positive aspects of your work hold, advocate, suggest, confirm; emphasize the disagreement with your beliefs and thesis deny, address, comment; emphasize the tentativeness of the argument hypothesize, believe, assume; emphasize the critical approach to the argument object, refute, attack.Your literature review will become an integral component of your academic work. It will show that you can select the most relevant and significant materials, paraphrase them, analyze them, and integrate them into your narrative. If you use quotations, they should be meaningful and important. See what language researchers use to communicate their thoughts. Develop a broader picture of your study, by using the findings reported by other scholars. Be reasonable with the use of citations and quotations. Introduce them properly and explain their meaning. Do not forget about the key message you want to articulate to your readers. Do not deviate from the topic, and your literature review will bring you a huge academic success.

Andrei Rublev's The Holy Trinity Research Paper

Andrei Rublev's The Holy Trinity - Research Paper Example Olsufiev describes Andrew Rublev as one of the iconic painters in the Russian History. He lived between 1360 and 1430. Information on Andrew’s biography is very scanty. Nevertheless, the available history shows that he was born in Pskov. He is considered a hero in painting of the Russian icons and frescoes. His name is associated with the flourishing period of the Russian art. Additionally, it is also linked with the revival of the Byzantine art after its ruin under the Ottoman rule. In the 1380, he was one of the artisans in the Prince’s cartel. They engaged in painting and decoration of churches. According to the Russian Orthodox Church Andrew was first mention as a painter when under the apprenticeship of Theophanes the Greek. This was in the Trinity Sergei Lavra Monastery, where he was a pupil of Prokhor of Gorodets. The two artists painted icons and frescos for the Cathedral of Annunciation of the Moscow Kremlin. It is in this monastery that Andrew did most of his painting. He moved out of this monastery after the death of his friend, Danil Cherny. He relocated to Andronikov Monastery in Moscow where he painted the frescos of the Savior Cathedral. That was his last painting. He remained in the same area and no wonder most of his paintings are found in or around Moscow. He died in 1430. A museum was constructed in the Andronikov Monastery, where the art and the epoch of Andrew Rublev are displayed. Smirnova observes that the surviving work shows that he belonged to either early Muscovite school or Vladimir-Suzdal.